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Remote Support Request

This Page provides information relative to remote support.

1)    Call   0845 644 1952     and ask for the support section - If not currently available just leave your name and phone number - we will get back to you as soon as possible   (or e-mail to request a pre-booked session) and please be sure to include your contact details)

2)    The support is provided via an internet utility which means that you will need to be able to connect to the web.

3)    Support is provided to cover the following areas :-          
   Procedure and best practice advice for users of Sage products
   Windows 10 / 8 / 7 /XP / Vista status and security
   Office Technical issues and “How to’s”

Broadband speed review and guidance on possible improvement

   Sage 50 Accounts and Payroll assistance and fault resolution
   System Backup and restore guidance and processes
   Procedure and best practice advice for users of Sage products

4)    Fees - For the first ½ hour (or part of the first ½ hour) £10.00 payable at the start of the support session

5)    After the first ½ hour - we will give you an estimate of time scale and cost.

6)    First Payment - Via Paypal to  Paul@C-tec.org.uk or bank transfer ~~and then will be by Bank transfer or cheque against invoice(s) provided

7)    Liability - We only accept liability for negligence claims to a total of the invoice to you less our remote connection cost (£10.00) - If you are not willing to accept these conditions you will not use this emergency help or general support service.

8)    The software routines used to provide this service are downloaded to your computer at the start of a support session and then automatically deleted when the session is closed.  You have total control of the service and must allow the actions requested in order for any thing to be done.  The web based connection is secure and cannot be viewed other than on the support and client computers.

9)    Link to download the remote support temporary routine >>>>    Remote Link Download